Shipping Information for MoodCompass

At MoodCompass, we strive to ensure that your orders are processed quickly and delivered to you in a timely manner. Below are the details regarding our shipping policy:

1. Processing Time

  • Orders are processed within 5 business days after payment confirmation.
  • We do not process or ship orders on weekends or public holidays.
  • You will receive a confirmation email with tracking details once your order has been shipped.

2. Shipping Methods & Rates

We offer the following shipping options:

  • Standard Shipping: Estimated delivery time is 4 – 7 business days. Rate: 75.
  • Expedited Shipping: Estimated delivery time is 2–4 business days. Rate: 150.
  • International Shipping: Available to selected countries with an estimated delivery time of 15–45 business days. Rate: 600.

Please note that shipping times may vary depending on your location and external factors beyond our control (e.g., customs delays).

3. Free Shipping

  • We offer free standard shipping on orders over Rs. 2750 within India.
  • For orders under this amount, standard shipping rates apply.

4. International Shipping

We proudly ship worldwide, with the following considerations:

  • Customs Fees & Import Taxes: International orders may be subject to customs fees, import taxes, or other charges determined by the destination country. These fees are the responsibility of the customer. MoodCompass is not liable for any customs delays or additional charges.
  • Delivery Time: International shipments may take longer depending on the destination. Standard delivery times are between 15–45 business days, but delays may occur due to customs processing.

5. Order Tracking

  • Once your order has been shipped, you will receive an email with a tracking number to monitor the status of your delivery.
  • You can track your order via [Insert Carrier’s Tracking Link or MoodCompass Order Tracking Page].

6. Shipping Restrictions

  • We currently do not ship to Pakistan.
  • Please ensure that the shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses due to customer error.

7. Lost or Delayed Packages

  • While we do our best to ensure timely delivery, we cannot be held responsible for delays caused by the shipping carrier or customs.
  • If your package is lost or significantly delayed, please contact us at [Insert Customer Service Email] and we will work with the carrier to resolve the issue.

8. Returns & Exchanges

For information on returns, please refer to our [Return Policy] [link to Return Policy page].

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