Return Policy for MoodCompass

1. Eligibility for Returns

At MoodCompass, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a hassle-free return and exchange process. Please read below for full details on our return and exchange policy.

We accept returns under the following conditions:

  • Items must be returned within 4 days from the date of delivery.
  • Items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
  • Non-returnable items include gift cards, final sale items, and personalized or custom-made products unless defective or damaged.
  • For hygiene reasons, we cannot accept returns for certain items like swimwear, lingerie, or earrings unless the product arrives damaged or defective.

2. How to Initiate a Return

To initiate a return, follow these steps:

  • Contact our customer service team at [email protected] or 7338562326 to request a return authorization.
  • Please include your order number, item(s) you wish to return, and the reason for return in your message.
  • Our team will provide you with a return shipping label and further instructions.

3. Return Shipping Costs

  • For domestic orders: If the return is due to a defective or incorrect item, MoodCompass will cover the cost of return shipping. For all other returns, the customer is responsible for return shipping costs.
  • For international orders: Return shipping fees for international orders are the responsibility of the customer unless the item is defective or damaged.

4. Refunds

Once we receive your returned item(s) and verify their condition, we will process your refund.

  • Refunds will be issued to the original payment method within 7 – 12 business days after we have received and inspected the returned items.
  • Original shipping costs are non-refundable, unless the return is due to our error (e.g., defective or wrong item).
  • You will receive an email confirmation once the refund has been processed.

5. Exchanges

  • If you wish to exchange an item for a different size or color, please contact our customer service team at [email protected].
  • We recommend placing a new order for the item you want and initiating a return for the original item to avoid delays in receiving your preferred product.

6. Damaged or Defective Items

We stand by the quality of our products, but if you receive an item that is damaged or defective, please contact us within 4 days of receiving your order.

  • Email us at [email protected] with your order number and photos of the damaged item.
  • We will either issue a refund, send a replacement, or provide store credit based on your preference.

7. Non-Returnable Items

  • Final Sale Items: Items marked as “final sale” cannot be returned or exchanged.
  • Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
  • Custom or Personalized Items: Products made to your specifications are non-returnable unless they arrive defective or damaged.

8. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account or contact your credit card company, as processing times may vary.
  • If you’ve done this and still have not received your refund, please contact us at [email protected] for further assistance.

Contact Us For any questions about our return policy or for further assistance, feel free to reach out to our customer support at:

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